Party City

I placed a large order online since they have no store near me, for some reason when I paid with my Apple. Pay it was shipping to a store in another state instead of my home. I tried immediately to contact customer support every way possible. They didn't open until later. Once I talked with them. They said they would put in for a cancellation, would I like them to resubmit my order with the correct address. I said no I would do it since I had something else to add. I didn't get a reply until the next day from another customer service agent via email, only to be told I couldn't cancel it and I would have to return the items to the store to get a refund. I stated yet again that I can't retrieve them or return them to a store since it's not one near me. I was told to track the items and once they were deliveeed they could issue my refund. She said that once they were delivered to a store that they immediately would go into their inventory. What!? Why should I have to do anything I asked. Five minutes after I said ok, whatever. They sent another email saying my item was being prepared to ship. This just made me even madder. It hadn't even been sent yet! So I tracked my package, it arrived today and they stated a return would be issued, it would take about a week. In the meantime the new order I placed has come in, with several broken pieces. I looked into returns and they don't take any broken open items. I will never buy from these people again. I sincerely hope my review helps someone. I didn't think to look them up first as I have ordered from them before. This will be my last time. They are horrible people to deal with and apparently just lie to customers

Party city is a fun place. This store has just about everything that you would need to host a party; be it graduation, birthday, football, retirement, over-the-hill, baby shower, gender reveal, wedding shower, & weddings. Yes, they have balloons and color coordinated candy. If you are hosting a party this needs to be your first stop for supplies. Their seasonal area is my favorite place. They always have wonderful fall, Halloween, and Christmas decorations. Love their Halloween costumes and tee shirts.

The older female caucasian (manager maybe) was a unprofessional from a simple question. She got an attitude with me and was very unprofessional. An employee needed his time fixed and she said, I will do it later. She clearly did not know how to position the floor and seemed like she couldn’t grasp the flow of the store. I would recommend a management class for her on her attitude and lack of customer retention because I will not be back. Horrible service. Do better!

The old white manager is extremely rude and she acted as if she couldn’t help me on my return and told me I would need store credit if I were to return one item. She also stated she could not return my item with the only receipt that showed my return and had at the bottom scan for in store returns. She stated being that it said at the top of my receipt “pick up ready” she could not scan as a return being that the store never sent me a receipt saying “thank you for your order or purchase/pickup!” Then she proceeds to ask me if I has an email address that she could try. Not once did she try to compliment me as a customer she urgently pressed buttons, fast talked me and tried to state there was no help but a store refund. As a surveyor I’ll definitely be getting more information on her and reporting this. I will also ensure that someone over this region look more into this matter. I do know that it was all racism because at 8:02 I turned around after just walking out of the store to ask the guy about some balloon string. She was drinking something and shouted to tell me they were closed and closed at 8 but it was after 8 while accepting my money. She also did this because she was upset at me when I called her out on what she did to me! She will not get away with this! 5/11-23 old white lady with rotten teeth night shift! Management knows their employees!